Warranty Information

MMG PROTECTION PLAN (MPP) TERM & CONDITIONS


Mobile&Tablet

1. Product must be purchase from under MMG Distribution Sdn Bhd.

 

2. Mobile phone found with any or all the following condition are not eligible for the insurance claim:-

  - Water/liquid damaged

  -  Unauthorized dismantled

  - Key part or accessory of the phone missing

 

3. Any of the above condition found / detected during technical inspection and will deemed to void the insurance policy and shall not proceed with claim requested.

 

4. One phone can claim one (1) time only, after claim the phone can't purchase again for screen protection, extended warranty,

accidental damageand water damage warranty.

 

5. Conditions are not covered by the warranty:-

  - Any modification, disassembly, and repair without the official brand after-sales shop of the mobile phone (subject to the repair   order and official repair records)

  - Damage that was caused by accidental or human related actions. Such as: liquid ingress, drop damage, excessive extrusion,   deformation of the main board, etc.

  - Equipment failures caused by the system, such as virus intrusion, flashing:

  - The warranty certification does not match the product equipment model or the warranty certificate gas been altered;

  - The equipment tamper-evident label is torn off or damaged, which is unclear and unrecognizable

 

IOT

1. Product must be purchase from under MMG Distribution Sdn Bhd.

 

2. Each product is only eligible to claim up to one (1) time for any Accident or Water Damage that occurred during the warranty period. Claiming amount shall not exceed the purchase price of the product.

 

3. Each product is limited to one (1) time claim and not exceeding the sum insured for Extended Warranty.

 

4. Extended warranty period of cover 13th-24th month only.

 

5. Replacement warranty is only applicable for selected product price at RM600 and below when necessary.

 

6. Each product is limited to one (1) time claim for Replacement warranty.

 

7. This repair service coverage is for mechanical or electrical defects of the product caused by accidental damage due to physical impact and spillage of liquids.

 

8. Product found with any or all the following condition are not eligible for the warranty claim:-

- Such as, damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages.

- Such as, accessories used in or with the eligible product, extemal cables and cords, glass and lens, non-operating and cosmetic items, shrinkage, evaporation, loss of weight, contamination paint, color, or product finish. 

- Products that are still covered by the manufacturer's original written warranty

- Software (including operating system and any stored data), defects resulting directly from software installation and or removal, computer virus, virus prevention, and other peripherals.

 

Home Appliacnce

1. Product must be purchased from under MMG Distribution Sdn Bhd.

 

2. Each product is only eligible to claim up to one (1) time for any Accident or Water Damage that occurred during the warranty period. Claiming amount shall not exceed the purchase price of the product.

 

3. Each product is limited to one (1) time claim and not exceeding the sum insured for Extended Warranty.

 

4. Home Appliance Products applicable for TV, Monitor, Hair Dryer, Cooker, Handheld Vacuum, Blander, Robot Vacuum ,Vacuum Cleaner and more.

 

5. Under the Accidental Damage you will pay a service fee for the replacement.

 

6. This repair service coverage is for mechanical or electrical defects of the product caused by accidental damage due to physical impact and spillage of liquids.

 

7. Products found with any or all the following conditions are not eligible for the warranty claim:-

- Such as, damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages.

- Such as, accessories used in or with the eligible product, external cables and cords, glass and lens, non-operating and cosmetic items, shrinkage, evaporation, loss of weight, contamination paint, color, or product finish.

- Products that are still covered by the manufacturer's original written warranty

- Software (including operating system and any stored data), defects resulting directly from software installation and or removal, computer virus, virus prevention, and other peripherals.